[Demo] Identity Governance for ServiceNow Digital Workflows

Introduction

In today's discussion, we will explore the integration of SailPoint with ServiceNow, outlining its various functionalities and benefits. This article serves as a high-level overview aimed at those who are either existing customers or potential clients looking to deepen their understanding of this integration. If you require a more detailed demonstration, please visit sailpoint.com and click on "Request a Demo."

Introduction

My name is Donovan Blaylock and I am a Technology Evangelist at SailPoint. Our collaboration with ServiceNow stems not only from being mutual partners but also from being mutual customers. When integrating SailPoint and ServiceNow, there are three primary integration types that we commonly encounter:

1. Connector Integration
2. Service Desk Integration
3. Service Catalog Integration

Connector Integration

The basic level of integration involves a connector to ServiceNow. This allows SailPoint to leverage its identity governance capabilities across the many applications it interacts with, including ServiceNow. Key functionalities include managing who has access to what within ServiceNow, conducting certification campaigns, and facilitating access requests through an intuitive interface.

Service Desk Integration

The second type of integration is the Service Desk Integration, which connects SailPoint with ServiceNow's ticketing capabilities. This allows for the automatic creation and population of tickets each time an account or access role is created. The process can also capture metrics on the backend, ensuring that information about access requests and approvals is well documented.

Service Catalog Integration

Finally, the Service Catalog Integration utilizes ServiceNow's rich API capabilities, allowing users to interact with SailPoint’s functionalities directly from the ServiceNow interface. This means users can request access, generate reports, and check available access options all within the familiar ServiceNow environment.

Demonstration Overview

Let us now take a closer look at some of these integrations.

Connector Demonstration

In the demonstration environment, various connectors can be seen, and we will specifically examine the ServiceNow connector. This connector provides details on how to interface with ServiceNow, configuration options, and correlation methods that link accounts to identity information stored in SailPoint.

For instance, when we queried ServiceNow regarding a user, Adam, we were able to retrieve his current access details. The Identity Cube presents a comprehensive view of all roles and entitlements he possesses across various applications, making it easier for auditors and managers to access necessary data.

Service Desk Integration Demonstration

As a manager, you can request additional access on Adam’s behalf. Following the selection process, submitting the request will activate SailPoint’s segregation of duty checks. This integration facilitates ticket creation in ServiceNow, tracking request statuses and enhancing overall accountability.

Service Catalog Integration Demonstration

Finally, using the Service Catalog integration, a user can access SailPoint features directly from the ServiceNow portal. Users can explore access options, request additional rights, and initiate processes that verify job function appropriateness before completion. Notifications keep relevant parties informed throughout the request process.

Key Benefits

The integration of SailPoint with ServiceNow provides multiple benefits:

• A familiar interface for access requests, usable from either platform
• Business users can easily request access across a wide range of applications
• Comprehensive audit capabilities, documenting all access requests and approvals over time

In essence, this integration ensures organizations maintain a well-documented, compliant approach to access governance.

Conclusion

We hope this article has provided valuable insights into the identity governance capabilities afforded by integrating SailPoint with ServiceNow. For those interested in a more detailed demonstration, please reach out to us.

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Keywords

• SailPoint
• ServiceNow
• Identity Governance
• Integration
• Access Requests
• Service Desk
• API
• Identity Cube
• Segregation of Duty
• Audit Capabilities

FAQ

Q1: What is SailPoint’s integration with ServiceNow?
A1: SailPoint’s integration with ServiceNow provides identity governance solutions facilitating access management, ticketing, and requests through ServiceNow's interface.

Q2: What are the benefits of using SailPoint with ServiceNow?
A2: Benefits include easy access requests, comprehensive auditing capabilities, and a familiar user interface for all levels of users.

Q3: What types of integrations are available?
A3: The three primary types of integrations are Connector Integration, Service Desk Integration, and Service Catalog Integration.

Q4: How does the Service Desk Integration work?
A4: It allows automatic ticket creation for access requests and tracks them within ServiceNow for better accountability.

Q5: Can I see a live demonstration?
A5: Yes, for more in-depth demonstrations, please visit sailpoint.com and request a demo.