Full 3500$ WhatsApp Chatbot Build 2024

Introduction

Creating an AI WhatsApp bot for your Airbnb business can revolutionize the way you interact with your guests. In this guide, we will walk through the process of using Botpress to build a chatbot that provides instant replies to guest inquiries and seamlessly integrates with WhatsApp. This bot will not only cater to immediate needs but also collect valuable feedback and important concerns to keep your business running smoothly. By the end, we’ll ensure the bot can reference a knowledge base, including your Airbnb policies, for accurate answers.

The Value of Botpress

For those just starting to explore chatbots, Botpress is a powerful and cost-effective option. Unlike certain platforms that charge substantial monthly fees (like Voiceflow's $ 50/month subscription), Botpress is accessible and free to use—you get to build multiple chatbots without worrying about excessive costs.

Creating Your Chatbot

1. Sign In and Start a New Bot:

   After signing into Botpress, let's create a new chatbot tailored for your Airbnb business.

2. Editor Overview:

   We'll start by exploring the interface, including the actions and nodes that help construct the chatbot's logic. Our goal here is to set up two main functionalities:

   • Connect to Google Sheets for collecting inputs.
   • Retrieve Answers from a Knowledge Base for FAQ-type inquiries.

3. Building Welcome Node:

   • Set up a greeting like, “Hi! I hope you’re having a great time in our Airbnb. How may I help you?”
   • Store user responses in a variable called welcomeQuery. Convert raw inputs for dynamic flexibility and control.

4. Handling Guest Inquiries:

   • Analyze user input to identify intentions, such as raising feedback or asking about policies.
   • Create separate paths for each intention.
   • If guests choose to raise a concern, prompt for their name and phone number, assuring them their feedback is received.

5. Integrating Google Sheets:

   To keep track of all incoming queries and feedback, integrate Google Sheets using make.com. Collect information and send it by coding a simple webhook. Save user data neatly in your tracking sheet.

6. Knowledge Base Integration:

   Prepare a PDF containing all relevant Airbnb policies, upload it to Botpress, and set up a retrieval action for user queries. Ensure it fetches the answer and relays it back to the user.

7. Finalizing Chatbot Logic:

   Establish nodes to ensure users can continue back to previous inquiries easily. Prepare closing messages, ensuring guests feel valued as they reach the end of their inquiry.

Connecting to WhatsApp

1. Publish the Bot:

   Once everything is finalized and tested, publish your bot to make it live.

2. Set up Meta for Developers:

   Create a Meta account and an app for WhatsApp integration, completing all necessary settings.

3. Complete Botpress Integration:

   Fill in the required fields in your Botpress workspace with information from your new Meta app, including access tokens and webhooks.

4. Testing the WhatsApp Integration:

   Use the test number provided by Meta to receive a message on WhatsApp, ensuring the setup works correctly.

Conclusion

Integrating a WhatsApp chatbot into your Airbnb business not only streamlines communication with guests but also automates the feedback collection process. This allows you to focus on enhancing guest experiences without compromising on essential communication.

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Keywords

• AI Chatbot
• WhatsApp Integration
• Airbnb
• Botpress
• Google Sheets
• Feedback Collection
• Knowledge Base
• No-code Automation

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FAQ

Q1: What platforms are needed for building the chatbot?
A1: You will need Botpress for chatbot creation, Google Sheets for data tracking, and make.com for automation.

Q2: Is Botpress a free tool?
A2: Yes, Botpress allows you to build multiple chatbots for free, with a pay-as-you-go model for advanced features if required.

Q3: What functionalities does the chatbot provide?
A3: The chatbot can handle guest inquiries, collect feedback, and access a knowledge base for specific Airbnb policies.

Q4: How do I integrate the chatbot with WhatsApp?
A4: You need to publish your chatbot on Botpress, create a Meta account for WhatsApp business, and set up necessary tokens and webhooks.

Q5: Can I collect guest feedback automatically?
A5: Yes, the chatbot can prompt guests for feedback and log this information into Google Sheets for review.