How to Make an AI Customer Support Phone Line in 3 Minutes (w/ Knowledge Base)
Education
Introduction
If you're looking to set up a customer support line for your business or for clients, using AI can significantly enhance efficiency. In this quick tutorial, we’ll walk you through the process of creating an AI customer support line that utilizes a custom knowledge base. The platform we’ll focus on for this setup is Air AI, which offers a user-friendly interface for rapid deployment.
Step-by-Step Guide
1. Create an Account on Air AI
To start, you'll need to create a free account on Air AI. You can find the registration link in the description of the accompanying video. After logging in, you’ll be directed to a welcome screen.
2. Set Up Your Knowledge Base
Navigate to the Knowledge Base tab and click on New Knowledge Base. Name your knowledge base— for example, "Customer Support KB."
Next, you can upload a document that will serve as the foundation for your knowledge base. In this demonstration, we use a sample document for "Bill's Balloon Outlet," an e-commerce store that sells balloons. This document can be generated using AI tools like ChatGPT if you don’t have your own ready.
Once uploaded, Air AI automatically extracts frequently asked questions (FAQs) from the document, displayed as flashcards. If you're interested in adding custom actions to these cards, let me know in the comments, and I can provide further guidance.
3. Create Your AI Agent
After setting up your knowledge base, it’s time to create your AI agent. Go back to the Create tab and choose New Agent. Name your agent, such as "Support Bot," and link it to the knowledge base you just created. You can also customize responses for any questions not covered in your knowledge base.
Additionally, you can choose a voice for the AI agent. For example, you can select a southern female accent to give it a friendly touch. Once everything is set, click Save.
4. Connect Your Twilio Account
You’ll need to set up a Twilio account for phone functionality. Click on the Integrations tab and navigate to the Twilio settings. If you don’t have a Twilio account, head to Twilio and sign up. Once logged in, go to Phone Numbers > Manage > Buy a Number to acquire a phone number.
After purchasing a number, return to Air AI. Access your Twilio dashboard, where you can find your Account SID and Auth Token. Copy each of these pairs of credentials one at a time and paste them into the respective fields in Air AI, then hit Save.
5. Launch Your Support Line
Under the Campaigns section, select Launcher Campaign. Agree to the terms and conditions, name your support line, and configure it for inbound calling. Make sure to select the agent you created earlier and choose your area code. You can set a budget for your campaign— for example, $ 10.
Once set up, you’ll see your Twilio number linked to your support bot. Test it by dialing the number!
Example Interaction
When you call, you might hear: “Hi, this is Debbie, Bill's wife. Welcome to Bill's Balloon Outlet! How can I help?” You can ask questions about shipping options or custom orders, and the AI will respond accurately based on the knowledge base information provided.
With this simple setup, you have successfully created an AI-driven customer support phone line. This approach can be beneficial for various business applications, demonstrating the power of AI in enhancing customer interactions.
Thank you for following along! If you found this tutorial helpful, please like and subscribe for more AI content. For more insights on AI voice use cases, check out our video on making an outbound calling system.
Keywords
- AI Customer Support
- Knowledge Base
- Air AI
- Twilio
- Phone Line
- FAQ
- Custom Actions
FAQ
What is Air AI?
Air AI is a platform that allows businesses to set up AI-driven customer support solutions quickly and efficiently.
How do I create a knowledge base?
Navigate to the Knowledge Base tab, click on New Knowledge Base, and upload your relevant documents.
What is Twilio used for?
Twilio is a communication platform that enables you to purchase phone numbers and manage inbound and outbound calling services.
Can I customize the AI’s voice?
Yes! You can select from various voice options to suit the personality you'd like your AI agent to convey.
How can I test my support line?
After everything is set up, simply call the Twilio number you purchased to interact with your AI customer support agent.
