Put Generative AI to Work with Now Assist on the ServiceNow Platform
Science & Technology
Introduction
Generative AI is revolutionizing the way organizations approach technology and digital transformation, and ServiceNow's Now Assist is at the forefront of this change. Designed to meet the diverse needs of customers and users, Now Assist is integrated into the ServiceNow platform, which serves as an intelligent foundation for end-to-end digital transformation. By enhancing productivity, increasing agility, and transforming user experiences, Now Assist empowers businesses to navigate the complexities of today’s work environment.
Enhancing Efficiency for Developers and Admins
With Now Assist, developers and administrators can operate more efficiently, significantly improving their time to value. The tool is designed to make the workflow smoother, providing opportunities for quick and effective solutions. Furthermore, it aids customer service agents and employees by offering personalized and efficient experiences, streamlining their interactions with the platform.
Real-Time AI Assistance for Customers
Now Assist allows customers to self-serve, utilizing AI precisely when it is most beneficial. The generative capabilities of Now Assist provide personalized results rooted in an intelligent understanding of user problems. The tool generates relevant answers and recommendations, synthesizing knowledge rapidly for enhanced support efficacy.
Empowering Agents and Generating Insights
For customer service agents, Now Assist offers a range of powerful features. It can summarize interactions, generate articles, and recommend solutions, empowering agents to tackle issues with increased effectiveness. This capability not only enhances the quality of support provided but also improves the overall user experience.
Accelerating Development with No Code Experiences
Generative AI further accelerates app development, allowing individuals with varying levels of expertise to participate in the process. Users can write simple commands, which Now Assist instantly translates into usable code. This inclusion fosters a collaborative environment where everyone can contribute without the need for extensive coding experience.
Seamless Integration and Automation
One of Now Assist's standout features is its ability to integrate seamlessly with external applications, data sources, or documents. Utilizing the right automation technology for specific tasks ensures that businesses can leverage all available resources effectively.
With Now Assist embedded in the ServiceNow platform, organizations have access to remarkable capabilities that enhance their workflows and improve the overall experience of work.
Keywords
- Generative AI
- Now Assist
- ServiceNow
- Digital transformation
- Efficiency
- Self-service
- Personalized experiences
- Customer service agents
- No code
- Integration
- Automation
FAQ
What is Now Assist?
Now Assist is ServiceNow's generative AI tool designed to enhance user experiences, improve productivity, and streamline workflows across various roles within an organization.
How does Now Assist improve customer service?
Now Assist assists customer service agents by summarizing interactions, generating articles, and recommending solutions, which leads to more effective and timely support.
Can anyone use Now Assist without programming knowledge?
Yes, Now Assist enables users with minimal coding experience to participate in app development by translating simple commands into usable code.
What types of integrations does Now Assist support?
Now Assist supports seamless integration with external applications, data sources, and documents, allowing organizations to utilize existing resources and enhance automation efforts.
How does Now Assist support developers?
Now Assist helps developers by accelerating the app development process, allowing them to create custom applications more quickly and efficiently than traditional methods.
