ServiceNow Admin Complete Course | System Administration Beginner
Education
Introduction
Welcome back to my YouTube channel! I’m Rohit, and in this article, we will cover the complete course for ServiceNow Administration, targeting beginners who want to dive into system administration and gain essential skills to succeed in this field. The following sections will provide in-depth insights into various aspects of ServiceNow, including configuring tables, creating custom fields, working with service catalog items, and more.
Table of Contents
- Introduction to ServiceNow
- Understanding Configuration Items and Assets
- Exploring Tables and Creating Custom Tables
- Form and List Customization
- Service Catalog Overview
- Notifications and Events
- Assignment Rules and Access Control
- Using Update Sets
- System Health Monitoring
- Certification Path
1. Introduction to ServiceNow
ServiceNow is a cloud-based platform designed to help manage digital workflows for global enterprises. It allows organizations to automate everyday business processes, enhance productivity, and integrate IT services across the enterprise.
2. Understanding Configuration Items and Assets
- Configuration Item (CI): A configuration item is any component of an IT environment that must be managed to deliver IT services. Examples include servers, network devices, applications, and hardware.
- Asset: An asset represents tangible components with a financial implication, such as laptops and software licenses. While all assets can be considered CIs, not all CIs are classified as assets.
3. Exploring Tables and Creating Custom Tables
In ServiceNow, tables store data in structured forms. You can create custom tables using the following steps:
- Navigate to the tables module.
- Click the “New” button, then define your table's name.
- Configure fields according to requirements, ensuring each field captures relevant data.
Example
Creating a custom table called "Book" allows capturing book details like title, author, and publication date.
4. Form and List Customization
ServiceNow enables customizing forms and lists:
- Forms: Customize the layout, add or remove fields, and use split columns to enhance readability.
- Lists: Define which fields appear in the list view. Administrators can customize it globally or allow individual users to personalize their views.
Example
An administrator can create a custom view that only shows essential fields when an end user views the books table.
5. Service Catalog Overview
ServiceNow's Service Catalog is a user-friendly interface where end-users can request services or report issues. It includes different types of catalog items:
- Catalog Item: Specific items that can be ordered (e.g., software installations).
- Order Guide: A collection of related requests that can be submitted together (e.g., new hire equipment).
- Record Producer: A mechanism to create records (like incidents or changes) based on user input in forms.
6. Notifications and Events
Notifications keep users informed about important events. You can configure notifications based on:
- When a record is created or updated.
- Specific user actions or role requirements.
- Sending alerts based on events triggered in workflows or scripts.
7. Assignment Rules and Access Control
Assignment rules automatically direct incidents or requests to the appropriate group based on predefined conditions. Access Control Lists (ACLs) manage permissions to ensure users can only access data they are authorized to see.
8. Using Update Sets
Update sets are used to group configuration changes made in a ServiceNow instance, allowing you to move those changes from development to production. Each update set can capture various modifications, including new tables, fields, or rules.
9. System Health Monitoring
Maintaining system health is crucial for ensuring all services run smoothly. Key metrics to monitor include:
- Active transactions
- Email processing results
- Memory utilization and performance stats
10. Certification Path
For those starting their careers in ServiceNow, pursuing the CSA (Certified System Administrator) certification is highly recommended. This certification validates your skills and knowledge of ServiceNow, opening doors for career advancement and job opportunities.
Keywords
ServiceNow, Administration, Configuration Item, Asset Management, Custom Tables, Form Customization, List Layout, Service Catalog, Notifications, Assignment Rules, Access Control, Update Sets, System Health, Certification.
FAQ
Q: What is ServiceNow used for?
A: ServiceNow is a cloud-based platform that helps organizations automate and manage digital workflows across various IT and business processes.
Q: What is the difference between Configuration Items and Assets?
A: A Configuration Item (CI) can be any component that must be managed for IT services, while an Asset is a tangible item with a financial value, such as hardware or software licenses.
Q: How do I create a custom table in ServiceNow?
A: To create a custom table, navigate to the tables module, click the “New” button, name your table, configure the fields, and save it.
Q: What is an Update Set?
A: An Update Set is a collection of configuration changes that can be moved from one ServiceNow instance to another.
Q: What types of notifications can I set up in ServiceNow?
A: Notifications can be triggered on record creation, updates, event triggers, or through workflows, allowing you to inform users of important changes.
If you have any questions about ServiceNow Admin training, feel free to reach out in the comments! Thank you for being a part of this course.
