ServiceNow Admin Full Course | Learn ServiceNow Administration in 7.5 Hours| System Administration
Science & Technology
Introduction
Introduction
Welcome to the ServiceNow System Administrator Training course, a comprehensive guide designed to give you in-depth knowledge and understanding of ServiceNow administration. This training is recorded in the Orlando version of ServiceNow and spans various essential topics related to ServiceNow administration.
Course Journey
The topics covered in this training include:
- Introduction to the course
- Platform overview and architecture
- User interface and branding
- Lists and filters
- Forms
- Task management
- Notifications
- Knowledge management
- Service catalog
- Tables and fields
- Access control list
- Data import
- Configuration Management Database (CMDB)
- Integration
- Events
- Update sets
- Platform stats
- Scripting in ServiceNow
- Custom application development
- Training recap
Upon completing this course, you'll be well-prepared for the ServiceNow Admin exam and interviews, equipped with the skills to perform configurations and customizations on the ServiceNow platform.
Platform Overview and Architecture
The ServiceNow platform is a cloud-based platform provided by an American company called ServiceNow. This platform allows organizations to automate manual processes and standardize service delivery across various business functions, including IT, HR, finance, and security.
ServiceNow features a multi-instance architecture instead of a multi-tenant architecture commonly used by other cloud-based providers. Each organization’s instances are isolated, ensuring security and performance.
User Interface
ServiceNow offers various ways to interact with the platform, including:
- User Interface (UI): The main way to interact with ServiceNow applications.
- Mobile Apps: Access to ServiceNow features on mobile devices.
- Service Portal: An advanced UI that provides a user-friendly self-service experience.
Supported browsers include Chrome, Microsoft Edge, Firefox, and Apple Safari.
Task Management
Tasks in ServiceNow are records assigned to users or groups that signify actions to be completed. They encompass incidents, problems, and requests. The task workflow illustrates how tasks progress through various stages, such as assignment and resolution.
Notifications
Notifications in ServiceNow allow for communication about task updates, event triggers, and system changes through emails or other methods. Multiple notification types can be configured based on user roles, ensuring that important information is shared effectively.
Knowledge Management
Knowledge Management (KM) in ServiceNow facilitates the creation and management of knowledge articles, providing a centralized location for users to find answers and resolve issues effectively. KM enhances self-service capabilities and helps improve service delivery.
Service Catalog
Service Catalog is a centralized request system where users can order IT services or products. It is structured into categories and catalog items that are defined by ServiceNow administrators. Catalog items can trigger tasks and workflows to ensure proper service delivery.
Conclusion
By the end of this course, learners will not only gain practical skills in ServiceNow platform features but also be ready to undertake the ServiceNow Admin certification exam.
Keywords
ServiceNow, ServiceNow Admin Training, Platform Overview, Task Management, Notifications, Knowledge Management, Service Catalog, Configuration Management Database (CMDB), Update Sets, Integration Hub, Access Control, Import Sets.
FAQ
Q1: What is ServiceNow?
A1: ServiceNow is a cloud-based platform providing various services to different business functions, allowing automation and standardized service delivery across organizations.
Q2: What topics are covered in the Training Course?
A2: The training covers a wide range of topics, including platform architecture, task management, notifications, knowledge management, service catalog, and scripting.
Q3: What is the importance of Service Catalog?
A3: Service Catalog provides a centralized platform to order IT services and products, enhancing the user experience and improving the efficiency of service delivery.
Q4: How does Knowledge Management work in ServiceNow?
A4: Knowledge Management allows the management of knowledge articles that provide information for users, thereby enhancing self-service capabilities.
Q5: What are update sets in ServiceNow?
A5: Update sets are collections of configuration changes that can be moved from one instance to another, aiding in the development and deployment processes in ServiceNow.
