ServiceNow Full Course in 2023 | ServiceNow Admin and Developer Training | Gautham Digital Learning

Introduction

Introduction

In this comprehensive training course, we will delve into ServiceNow, focusing on both administration and development. Our main objective is to ensure that participants are well-equipped to work on live projects as developers and administrators in ServiceNow once they complete this training.

Overview of the Course

The course consists of over 70 hours of sessions, emphasizing IT Service Management (ITSM) while also covering trending ServiceNow applications. Our expert trainer, Lakshmi, has conducted numerous training batches and has successfully equipped thousands of students with the skills needed to thrive in various organizations.

Getting Started

As we kick off, it's important to understand that the training will start from the basics and gradually progress to more advanced topics, ensuring that all participants, regardless of their experience level, can follow along comfortably. This course is designed to cater to:

• Freshers looking for an entry point into ServiceNow
• Experienced professionals wishing to shift to ServiceNow from another technology
• Intermediate professionals seeking to upgrade their skills in the ServiceNow platform

Participants are encouraged to introduce themselves and share their objectives for joining the course.

Course Content

• ServiceNow Fundamentals: Introduction to the ServiceNow platform, its architecture, and offerings.
• Administration Training: Hands-on training on administrative tasks, including User Administration, Group Management, Role Assignment, and creating and customizing forms.
• Development Training: A deep dive into scripting, creating UI Policies, Business Rules, and Databases, as well as understanding Notifications and Update Sets.
• Advanced Topics: Learning about Data Policies, Metrics, and Performance Analytics, opening the door to more complex integrations with ServiceNow.

Practical Applications

Throughout the course, participants will engage in practical exercises and hands-on training to reinforce their learning. This includes:

• Creating a personal Developer Instance
• Exploring various features within ServiceNow, such as modules for Incident Management, Problem Management, and Change Management
• Understanding how to utilize advanced functions like scripting and formatting tools for their projects

Notifications & Alerts

One major component of the course involves learning how to manage notifications within ServiceNow. This includes:

• Setting up email notifications for key activities like incident assignment
• Customizing the content and recipients of these notifications to ensure proper communication within teams

Conclusion

By completing this course, participants will have gained comprehensive knowledge and practical skills necessary for both administrative and developmental roles within ServiceNow. Our focus on real-time applications and hands-on practice will prepare students to face the industry's challenges confidently.

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Keywords

ServiceNow, IT Service Management, Administration, Development, UI Policies, Business Rules, Data Policies, Notifications, Metrics, User Administration, Groups, Roles, Change Management, Incident Management, Training.

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FAQ

1. What is the primary focus of this ServiceNow course?

   • The course focuses on both administration and development roles within ServiceNow, ensuring a well-rounded understanding of the platform.

2. Is prior experience in IT necessary to enroll in this course?

   • No, the course is designed for all levels, including freshers and experienced professionals looking to switch their careers.

3. What practical applications will I gain from the course?

   • Participants will create a personal Developer Instance, manage user roles, and work on real-time projects involving UI customization, scripting, and notifications.

4. Will I receive any certification after completing the course?

   • The training will prepare you for ServiceNow certifications, helping you solidify your knowledge and credentials in the field.

5. Can I join the course if I have limited technical skills?

   • Yes, the course starts from the basics, allowing you to learn progressively, regardless of your technical background.