What is ServiceNow?
Science & Technology
Introduction
ServiceNow is a leading cloud-based platform designed to simplify and enhance the management of IT services for businesses, particularly mid to large enterprises. Founded by Fred Luddy in 2003 after the bankruptcy of his previous company, Peregrine Systems, ServiceNow has grown to be a substantial player in the tech industry, boasting a diverse array of applications and workflows tailored to meet various business needs.
Who is ServiceNow?
ServiceNow comprises over 17,000 employees distributed globally, and they seem to enjoy their work. In 2022, the company was named one of Glassdoor's Best Places to Work in both the United States and the UK. Additionally, Fortune magazine recognized it as one of the World's Most Admired Companies.
Customers of ServiceNow include recognizable names such as Coca-Cola, Deloitte, Delta, Fruit of the Loom, GE, McDonald's, Microsoft, and the NBA, demonstrating its broad market reach. The company's current CEO, Bill McDermott, previously served as the CEO of SAP, where he significantly increased the company's market value. Fred Luddy, the founder and board chairman, is a tech-savvy entrepreneur who has devoted his career to improving IT efficiency in organizations.
When Did ServiceNow Start?
The genesis of ServiceNow dates back to 2003 with the establishment of GlideSoft, which later transformed into ServiceNow in 2006. The company went public in 2012 and has since achieved significant accolades, including being named the most innovative company by Forbes in 2018. Bill McDermott took the helm as CEO in 2019, propelling the company's vision forward.
Why ServiceNow?
Fred Luddy launched ServiceNow with a clear motivation: to address the frustrations that many business professionals face when engaging with IT departments. Over the years, Luddy observed that IT processes often made qualified business leaders feel inept and embarrassed, leading to a growing need for an intuitive solution. He envisioned a cloud platform where IT services could be easily accessed and utilized by business professionals—enabling them to solve their own issues without unnecessary dependency on IT staff.
How Does ServiceNow Work?
ServiceNow operates on a cloud-based application platform, specifically categorized as an Application Platform as a Service (aPaaS). This platform offers comprehensive infrastructure, application capabilities, and workflows essential for managing business and IT needs effectively. Users can access ServiceNow from various devices, enabling broad usability and increased efficiency.
The platform is fortified with robust security measures, redundancy, and failover capabilities, ensuring steady performance and reliability. Its enterprise-wide data model streamlines operations, and businesses can create custom workflows and applications tailored to their unique demands.
ServiceNow categorizes its applications into various workflows, including IT workflows, employee workflows, customer workflows, and creator workflows, each with a wide array of pre-built applications ready for deployment.
Where is ServiceNow Located?
ServiceNow's headquarters is situated in Santa Clara, California. However, the company maintains a global presence, with offices across North America, Latin America, Europe, the Middle East, Africa, Asia Pacific, and Japan. Its data centers are strategically located around the globe to support the platform’s redundancy and performance.
Summary Definition
In summary, ServiceNow is a software company founded by Fred Luddy in 2003, headquartered in Santa Clara, California. It aims to revolutionize how large enterprises encounter and resolve traditional IT delivery challenges by offering a user-friendly, cloud-based environment that empowers business personnel to tackle their own issues.
Keywords
- ServiceNow
- Cloud-based platform
- Fred Luddy
- IT services
- Businesses
- Application Platform as a Service (aPaaS)
- Workflow
- Innovation
- Global presence
FAQ
1. What is ServiceNow?
ServiceNow is a cloud-based platform that helps organizations improve their IT service management and business operations.
2. When was ServiceNow founded?
ServiceNow was founded in 2003 by Fred Luddy.
3. Who are ServiceNow's customers?
ServiceNow serves a wide range of clients, including notable organizations like Coca-Cola, Deloitte, Microsoft, and the NBA.
4. How does ServiceNow operate?
ServiceNow operates on a cloud-based application platform, providing infrastructure, workflows, and applications for managing IT and business processes.
5. Where is ServiceNow headquartered?
ServiceNow is headquartered in Santa Clara, California, with additional offices and data centers worldwide.
